Abstract

SCHNEIDER, Diego Ezequiel  and  SANCHEZ, Marisa Analía. Eficiencia técnica, productividad y desarrollo tecnológico en la industria de seguros generales. Escr. Contab. Adm. [online]. 2012, vol.3, n.1, pp. 85-126. ISSN 1853-2055.

Performance assessment is key to business management in any industry sector as it helps organizations to control, compare and even correct their performance. This paper proposes a model to evaluate the Argentine insurance sector, analyzing efficiency and relative productivity during the 2002-2011 period, using an efficient frontier technique known as Data Envelopment Analysis and the Malmquist Index. The results indicate that the market has not improved its productivity over the last ten years. One of the causes is attributed to the technological decline suffered in the period. Companies needed more resources to keep up their production, they have not invested in pursuit of improving their administrative and technological practices, or investments have not brought an increase in the volume of negotiated premiums.

Keywords : Insurance market; Efficiency; Productivity; DEA; Malmquist Index.